Refund policy
Refund & Return Policy
Last Updated: October 29, 2026
At Kidibazar, we are committed to providing quality products and a positive shopping experience.
Please review our return and refund conditions before placing an order.
1. Our 30-Day Return Policy
We accept return requests within 30 days of delivery for products that:
* Arrive damaged.
* Have manufacturing defects.
* Do not function as intended due to a product defect.
* Are incorrect or materially different from the products ordered.
* Have missing essential components.
Our standard voluntary return policy does not cover changes of mind, personal preferences, or accidental purchases.
However, customers retain any additional cancellation, withdrawal, return, refund, or consumer protection rights provided by applicable laws in their country.
2. Return Eligibility
To request a return under our standard policy:
* Contact us within 30 days of receiving your order.
* Provide your order number.
* Describe the issue.
* Provide photographs or videos when reasonably available.
Products should be returned with their accessories and components where reasonably possible.
Original packaging is preferred but is not required for valid defective-product claims.
3. How to Request a Return
Email our customer support team:
info@kidibazar.com
Please include:
* Full name.
* Order number.
* Description of the problem.
* Supporting photographs or videos, if available.
Our team will review your request and provide return instructions.
Please contact us before sending an item back.
4. Return Shipping Costs
For approved returns involving defective, damaged, or incorrect products, Kidibazar will cover reasonable return shipping expenses or provide a prepaid return solution.
For returns required under mandatory consumer protection laws, return shipping costs will be handled according to those laws.
5. Refund Processing
Once your refund request has been approved, we will initiate the refund to your original payment method.
If a physical return is required, we may need to receive and inspect the product before completing the refund, subject to applicable law.
Approved refunds are generally initiated within 5 business days after approval or completion of the required inspection.
Refunds required by law will be processed within the applicable legal deadline.
The time required for the refund to appear in your account depends on your payment provider.
6. Replacement Products
For eligible defective, damaged, or incorrect products, customers may request a replacement.
Replacement availability depends on stock.
If a replacement is unavailable, we will offer an appropriate refund or another mutually agreed resolution.
7. Non-Returnable Products
Under our standard voluntary return policy, we do not accept returns for:
* Products damaged through misuse.
* Products showing normal wear and tear.
* Products modified or improperly repaired after delivery.
* Products returned solely due to a change of mind.
These exclusions do not override applicable statutory consumer rights.
8. International Returns
Kidibazar serves customers in multiple countries.
International return procedures may vary depending on the destination country, shipping provider, and applicable consumer protection laws.
Customers should contact us before returning an international order.
We will provide the appropriate return instructions.
9. European Union and United Kingdom Customers
Where applicable, consumers in the European Union and United Kingdom may have statutory rights to cancel eligible distance purchases within 14 days of receiving the goods, even when the product is not defective.
Applicable exceptions, return procedures, refund deadlines, and return shipping responsibilities will be handled according to the relevant consumer protection laws.
These statutory rights are separate from our voluntary 30-day defective-product return policy.
10. Contact Information
For return or refund assistance:
kidibazar LLC
Email: info@kidibazar.com
Website: www.kidibazar.com